We have simplified the claiming process in order to eliminate human contact, as our means to contribute towards stopping the spread of Corona Virus (Covid 19).
Find answers to claims questions that you may have:
Turnaround time refers to the time it will take us to assess your claim, approve and give feedback.
All our office are closed but we have made provision for all vital operations, including claims and funeral arrangements.
A police report (A report compiled by SAPS detailing an incident that led to death) is mandatory if the cause of death is unnatural.
Outstanding premiums may affect the outcome of your claim, hence we have introduced simplified ways to pay your premiums even in times of limited mobility/movement.
We currently only support the following payment methods; 1. Debit Order, 2. EasyPay (Where you can go and pay at Supermarkets that support EasyPay or that has a Money Market facility.